professional etiquette

15 Professional Etiquette Tips to Help Your Business Blossom

You know that feeling. When someone doesn’t quite live up to your standards. It’s hard to describe that particular feeling though.

Do you feel let down? Sure.

Maybe a little bit of shame because you feel you might have dropped the ball somehow? Quite possibly.

Maybe, it’s neither. Maybe you just brush it off and place a label on that person as “not up to par”.

Well, having grown up in a old patriarchal family that was HUGE on manners, I can tell you a thing or two about how it’s helped me throughout the years.

I remember one particular instance where I reached for food in a wrong manner, and was stabbed with a fork.

It taught me a lesson in being polite at the table. Reaching for things across other people – not a polite thing to do.

Today, however, stabbing someone with a fork (or most discipline for that matter) is not acceptable in our PC liberal leading world. In fact, I’m sure it would be considered child abuse.

Unfortunately, there’s a lot of people out there practicing business that might not have been taught how to be polite growing up themselves.

Quite regularly, for example, I hear the question “does profanity bother me in business?” Well, that’s kinda like asking “Does nudity bug you in public?”.

I mean, of course they’re not the same thing. But the same principles of self control are used in both.  

Personally, it’s hard for me to trust people who don’t show self control up front. It makes me wonder if they’ll show self control in the rest of their life and business.

 

Manners Matter!

That being the case, what are some ways of making sure that people don’t get the wrong impression of you when you first meet?

Of course the answer is being mindful with your manners.

Manners are a great way to illustrate that you practice self control. And self control is one of the keys in building long lasting trust.

You want a good working relationship, that first impression (as well as your 2nd, 3rd, and etc.) is huge when it comes to self-selecting yourself when it comes to opportunities.

Likes attract likes. If you want to attract Gary Vaynerchuk type folks in your life, work it like Gary. But I’m not saying just be crass – I’m saying have people skills and know how to get the job done. Otherwise you might end up like looking like a try hard Jesse Pinkman type of character.

So here’s a few things that I think many of us online business folk should probably get a little better at:

 

First Impressions

First impression is the best way to start building good moral right away. Besides not swearing as if you’re beer buddies, it’s also good to present yourself in the manner you want to known. Sure, you can dress like Elliot Alderson if you want or you can suit up. Personally, I’m somewhere in the middle.

 

Few more pointers include:

  1. When meeting someone, always shake hands firmly while making eye contact. No wimpy hand grabs. And make sure that if you’re sitting, that you get up to shake their hand when you first meet them. Note: It’s ok to sit while shaking hands when you’re agreeing on something!
  2. Pay attention to their name and use it as frequently as makes sense. Up to a point, the more you use it, the more they feel important. (Just don’t use it in negative examples.)
  3. Besides learning their name, give other cues that you’re paying attention to what they’re saying. Repeat what they say sometimes.
  4. Use your inside voice. Sometimes people are obnoxiously loud when meeting new people. Might be because they’re over-excited. Might be because they’re not aware that their voice carries as well as it does.
  5. Put away any digital devices when meeting someone. Better yet, put it on silent or turn it off completely so that you can have a good uninterrupted conversation.

 

Communication

Speaking of turning off digital devices, there’s some things that you should probably think about with communication etiquette:

 

  1. When it comes to a phone in particular, maintain your usual speaking volume. Also, if you’re speaking with someone on the speakerphone – let them know. This might actually keep them from looking like a tool… or both of you if they drop something on the line that might not be the best thing for people near you to hear.
  2. When it comes to email and other online messages, you can never be too cautious. Generally speaking, in person, we all have an easier understanding of what others are trying to say. But if you use too many exclamation marks, reply in all caps, or use too many emoticons.
  3. Also, when it comes to emails – use professional email addresses. At one point, this meant just not using names like “[email protected]…”, “[email protected]…” or other cute or fun names. That still is good rule, but we live in a time where if you have a business, you should have a business email. You can get up to 10 of them for free at zoho.com.
  4. When it comes to messaging people, whether it’s on Facebook or through texts, try to keep the conversation short. Also, don’t be a negative through messages. Important conversations need to be had on the phone or in person.
  5. If you miss someone’s call, get a text, or an email try to respond to them promptly. In a world where ghosting is a thing, you don’t want people to get the idea that you’re avoiding them on purpose.

 

Other Stuff

A few things that don’t necessarily fit above include:

 

  1. When in Rome, do as the Romans do. A good rule of thumb is to not disrupt the ways of the locals. Whether that means keeping your space tidy or labeling food in a refrigerator  in a coworking space or knowing a bit about the language.
  2. Be timely. Be on time as much as possible. End meetings on time and never use more words when you could use less.
  3. Unless someone is volunteering information or you have their permission, don’t brain-pick! Always ask permission to get someone’s advice or when you want to be direct with them.
  4. Be strategic when choosing meals. You don’t want to order anything that splatters with new people. If you can, only do meals with people you feel comfortable with.
  5. Might be a little old fashioned, but handwritten thank you cards go a long way. Pat Flynn has a wall where his fans’ notes end up! Also, when not handwriting, make sure you always use spell check!! 🙂

 

Action Steps

That’s a good list to get you started. I’m sure there’s plenty of pointers I’m missing, though. What are some things you’ve noticed people have done that left a sour taste in your mouth? Let us know in the comments below!!

teambuilding

Putting People in the Right Place – A Teambuilding Case Study

As I’ve been going through all of the emotional ups and downs with losing Sadie, there’s been a number of things that have been keeping me optimistic about the future.

For one, there’s a ton of things going well out at Collaborate 317 that I’m glad to hear about. We’re really starting to be recognized by folks in the community. In fact, a nearby town recently contacted us in regards to helping them start their incubator. Oh, and another event that was hosted by HB Bell went pretty well last week. It was called the Community R.U.L.E. Nonprofit Jazz Network Mixer. I got to spend a bit of time at that event after doing last week’s Junto Show with Harrison and Ping. Lots of interesting nonprofits were featured.

Another thing that I’ve been paying close attention to are how the Colts have been dealing with certain events in their organization.

Many of you know that I’m a fan – as I can be found wearing Colts gear pretty regularly. But there’s a reason for that: the team has integrity as a whole. All the way from the top at Jim Irsay (who loves his organization and wants to win) down to the newest members of the team

So when I wear the gear, sure I’m relating as a fan, but I’m also giving myself a reminder in how I need to act.

Recent Examples of Colts’ Integrity

Caring About Others

You might have heard about one of our players getting killed in a drunk driving related accident in early February. The player’s name was Edwin “Pound Cake” Jackson. And he had really only contributed to the team for a year and placed on injury reserve for all of 2017 (meaning he wasn’t able to play even though he was still part of the team).

Even though he hadn’t really been here that long, he was still considered part of the family. Not only did Jim pay for his and his Uber driver’s funerals, but he also set up a scholarship fund in his name.

Not every team would do that.

Sometimes the best Solution isn’t the First Solution

Then there was the recent signing of the Colts’ new head coach.

If you’re familiar at all with the NFL, you know that the Patriots have been doing very well during the last 15+ years. A big part of that success has been their coaching staff – and one of those members was supposedly going to be our new coach after this year’s Super Bowl.

For whatever reason, at the last moment, he decided to go back on his word on becoming our new coach. Needless to say, that angered a bunch of people around the league. For many, it also confirmed that the Patriots have some internal issues with character. As long as someone can do their job when they’re supposed to, they’ll have a place.

Well, we scrambled to find a coach to fit. And let me tell you, our new head coach, Frank Reich, fits the bill of what it means to be a Colt – he has integrity.

Not only was he loyal to his old team throughout the weeks leading up to the Super Bowl by not interviewing with other teams who were looking for their new head coach (he was missing the bus on getting one of these positions), he has fully taken on all responsibilities for working with the team as a part of leadership – not the main guy.

The Colts, especially their new General Manager, Chris Ballard, know what it takes to put a winning team together. And I personally believe that the biggest part of that is knowing if and where people fit into an organization.

Failure in Realizing Talent Leads to Bad Results

I think this was the biggest issue with our last coach and GM combination. They simply had a team where many of the parts didn’t fit quite right. While Grigson would find talent to plug in, Pagano’s job was to help that talent excel.

Apparently they didn’t communicate much on what the vision of the entire team was and that’s where they failed. Specifically, they failed to communicate on the talent of the players and matching that with the three Rs – what’s required, what provides the best return, and what is the greatest reward.

Without having that feedback, the team was set up for failure.

Frankly, it doesn’t matter how good the talent is – no team is going to win if they’re out of place.

How to Put People in the Right Place

In John Maxwell’s book, The 17 Indisputable Laws of Teamwork, there are three laws that we can zero in on when it comes to building a team:

  1. Niche
  2. Chain
  3. Bench

Based on what I’ve seen by our new GM Chris Ballard, I believe that he understands these laws quite well. Let’s take a look at them and how the Colts have or have not utilized these laws appropriately.

Law of the Niche

All players have a place where they add the most value. If you were to look at a typical NFL team, this is super obvious. Lineman wouldn’t be great ball handlers and visa versa. Even going deeper, you could say that many quarterbacks wouldn’t make great running backs.

And even another level – not all players fit all schemes of playing.

For example, there was a player a few years ago who people loved when he was coming out of college. His name was Trent Richardson. Unfortunately, his career didn’t pan out as many people would have expected it to.

Why?

For one, we have to realize that the college game doesn’t always translate directly to the professional level. Not all great college players excel in the NFL. In fact, there are times when lesser known college players will be better in the NFL. In a few subtle ways, it’s a different game.

Trent’s strengths that led him to his success in college didn’t translate directly to the success in the pros.

Also, it didn’t help that he missed a good part of his transitional season due to injury. And when it was time to perform, he wasn’t as fine tuned as he could have been. (It also didn’t help that the leadership of the Browns is known for destroying potentially great players.)

When he got to the Colts, he still looked good on paper. So we were excited to get him. But as a fan base, we realized soon why the Browns allowed him to come.

Besides not having his skills fine tuned for the league, the scheme that he was a part of in college wasn’t the scheme that he had in the pros. Eventually, our leadership let him walk because he wasn’t doing what was expected of him.

Law of the Chain

You’ve heard the saying “You’re only as strong as the weakest point” about teams, I’m sure. And as we’ve seen in the example above with Trent, one could say that he was a bit of a liability to the teams that he was on and to himself.

But is it fair to put that responsibility on his shoulders alone?

Personally, I’d say he got screwed over by being in several systems who didn’t know how to place him correctly. We know he was gifted, so obviously the problem had to be placement related.

The evidence of this is that this past year he bounced back a bit in the CFL. I really think it’s because they knew what they were getting when he got him. Plus, he didn’t have all the weight on his shoulders that he did here. In the NFL you’re expected to be able to perform from day 1. People didn’t really ask why he was not performing to level he should. But had they, they would have realized that he needed more time.

In Maxwell’s book, he says that there are 4 questions to ask about a weak link:

Are they weak because they’re new?

If so, give them some time. (I argue he never had this time to adjust with him missing out on training camp and preseason).

Are they weak because they aren’t growing?

Find out why and help motivate them through the issues. In Trent’s case, he wasn’t growing because he had all the weight on his shoulders from having to perform to support friends and the teams he was a part of. He was being forced to be the answer for everyone’s problems.

Are they weak because they lack people skills?

Help them understand how they’re screwing up. Teach Trent to say no to his “friends” who were using him.

Are they weak because they lack giftedness in this area?

If they’re not meant to ever be in a particular position based on personality or giftedness, don’t push the matter. For Trent, what seemed like a gift issue was actually the other 3 problems.

One last thing to note about this law. Stronger members will tend to pick up the slack of weaker members. In our Colts example, Andrew Luck, (who’s a solid 9 when it comes to leadership qualities) many times had to over exert himself to make up for the lack of offensive effectiveness on the field. I believe that’s one reason, in the long run, the team imploded when he got hurt and had to miss time on the field.

Law of the Bench

When it comes to winning games, the 4th quarter is where it’s at. In 2017, the Colts lost most of their games in the 2nd half. Had the game ended in the first half, the team would have made the playoffs no problem.

But because the team was incapable of playing 4 quarters, they won all of 4 games.

Sure, you could say that it was because coach Chuck Pagano played too conservatively in the second half. But I think that the biggest issue was that when people went down to injury (which we had tons of injuries this year!), there was poor talent to back them up.

Heck, you might even say that in many of our positions we didn’t have the right talent in the first place!

What’s great about having our new leadership, is that they’re righting the boat. They realize that recruiting is just as important as training and dropping the wrong people.

Instead of keeping mismatched players around to fill the roster, I think Chris Ballard realizes that when you spend time with the best people, you don’t have time for the worst.

I mean, he seems to take a Jack Welch strategy to the team. Jack was known for getting rid of the bottom 10% on a regular basis during his time at GE. This made that company so much better during his time there. I think Chris understands the power of dropping people – especially for the right reasons. In the end, he gets stronger and stronger players which gives the team more options.

Action Steps

What a difference a change of leadership can make. To be frank, I’m kind of interested to know what Jim Irsay saw in Coach Pagano and Ryan Grigson when he initially brought them on. One thing that definitely was surprising when they first arrived on the scene was how they removed all the players from the previous team – even those that were actually good.

In hindsight, I’m not sure what to make of that. It doesn’t look like it’s going to pan out the same way with our new leadership – at least not quite yet.

Anyway, when it comes to your organization or small team, I want to make sure you have 4 takeaways from this post:

  1. Hire for strengths and natural gifts.
  2. If people aren’t performing to the level you’d expect, ask why. This is key. Maybe you can actually help them improve.
  3. If you believe they no longer express the gifts that you brought them in for, feel free to remove them. In the long run, it’s for everyone’s best interest.
  4. Don’t be afraid to look for team members who are better fits for where your organization currently is. Teams are organic and sometimes someone who was a perfect fit last year, might be in a different place this year than last.

Below, let me know what you think about these laws. Do they apply to anything you’ve had experience with? How so?

side business

Rachel Pedersen – From College Dropout to International Influencer: How a Former Hairdresser made her Side Business a 6 Figure Recurring Revenue Machine (AoL 112)

It’s easy to get the mindset that because we have some sort of disadvantage compared to someone else that we won’t be able to do what they’ve done.

Truth is, though, that’s usually an excuse more than anything else. It’s a victim mentality.

If you truly want to do something with your life and your work, then having that mentality isn’t going to get you anywhere.

For me, when I was growing up in my hometown, I knew I was going to go to grad school. Both of my parents had their master’s degrees, so it was an automatic that I would at least have that. It didn’t matter how long it took or what I had to do to achieve that goal. It was going to happen.

However, a lot of my peers didn’t have that perspective and/or support that I did. So their goals weren’t as “big”. While they might have dreamed about leaving our hometown and doing great things, many fell short. They just didn’t have the missing ingredient to get to that point.

I’d argue that this particular missing ingredient, for most, is unfortunately hitting rock bottom. Where things are so unbearable that we are forced to dream of a better life.

For this session’s guest, this was definitely the case.

Rachel Pedersen has lead a life peppered with all kinds of ups and downs. Growing up in Minnesota as a pastor’s daughter, she had great expectations. But somewhere along the line, life took a turn and she found herself a college dropout with kids AND on welfare.

But her story doesn’t stop there. It got much better.

In fact, today she finds herself working on her own 7 figure marketing business.

What happened in the middle there? That’s what we’re going to be finding out in today’s session.

Enjoy!

 

SPECIFICALLY, YOU’LL FIND OUT MORE ABOUT:

  • Did she ever see herself being as successful as she’s become? 7:50
  • While growing up, did she live her life based on what other’s expected of her or did she do her own thing from get go? 9:49
  • What was the first mental click she had that started her on her current path? 12:38
  • Did she start working with her clients for free like Russell Brunson suggests in his book or did she charge right away? 19:03
  • What are some tips for someone to become as successful as Rachel even if they live in a “small town” or don’t have the best support in getting there? 23:34
  • What are 5 steps that someone should take if they want to start their own work? 29:44
  • How does Rachel build a real human connection with people through social media? 39:14
  • Who does she pay attention to when it comes to watching FB Live videos? 42:42
  • How do you build a following and how does one define that? 44:52
  • What’s Rachel looking forward to in 2018? 46:57
  • One gift she likes giving others? 53:11
  • What’s something that’s going to affect entrepreneurship in the future she’s excited about? 53:37
  • What’s an issue that’s not being talked about enough? 54:42
  • How can someone be a difference maker in their community? 55:04

Right click here and save-as to download this episode to your computer.

 

ITEMS and PEOPLE MENTIONED IN THIS EPISODE:

 

SHOW NOTE EXTRAS:

3 Ways of Finding Social Media Clients

Why Small Businesses Fear Social Media

3 Secrets of Facebook Ads and Funnels

How to Become a Fully Booked Social Media Manager

Thanks for Listening!

Thanks so much for joining us again this week. Have some feedback you’d like to share? Leave a note in the comment section below!

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And finally, don’t forget to subscribe to the show on iTunesStitcherSoundcloud, and/or Google Play Music. It’s absolutely free to do so.

A huge thank-you to you guys for joining us!

Cheers!

relationship building

Making Winning Connections: Relationship Building Tips for Life and Business

As the Junto is starting to grow, I realize that there’s going to be more and more opportunities for people to connect with others who are seemingly going the same direction as they are.

To make sure they are, here’s a few notes from a recent John Maxwell course called the Mentor’s Guide to Relationships. I hope you can use the information presented here to make sure that a pursuing a certain relationship is worth your time.

At the very least, I want to help you realize if you’re in a one way relationship. One that you might be putting way too much energy in yourself and not getting anything back from it.

So let’s start off by looking at the four different levels of relationships.

 

Four Levels of Relationships

Surface Relationships

Now, when you’re on social media (or anywhere else for that matter) and you’re just meeting someone – you’re engaging in the most basic and common form of a relationship. A surface relationship is one where there’s really no strong commitment from either person and it’s a very passive interaction.

An example of a surface level relationship is just randomly adding a “friend” on Facebook and they in turn accepting that request. You might have just added them to your friends list because they have a lot of mutual friends – even though you don’t really know who they are.

Acquaintances would be part of this this level.

Just remember, all real friends start off as strangers at one point. So, just give it some time if you want things to grow…

 

Structured Relationships

The next level of a relationship is what’s called the structured relationship. These relationships are with people who meet at certain times. This can mean daily, weekly, or monthly.

Generally speaking this type of routine based engagement is centered around some sort of interest or activity such as an Meetup. In the online business world, it might mean a mastermind group. Or in the typical offline world, it can mean a group of students.

Outside of that group, there’s not much meaning for those people to interact – so they don’t.

 

Secure Relationships

The next level of relationships are those that when members of a structured relationships start appreciating the bond.

At this level, trust begins to form as the need to spend more time together grows. Most of the time, these folks will have no problems sharing with each other. And there’s a bit of a comfort zone feeling with these folks.

When you were going to school, these were the study friends. Perhaps they were the friends  that you hung out with before games. Or maybe they were your fellow band friends who you’d play euchre with each day. But the main thing was that these folks started relying on you as you relied on them.

In business, this might be someone that you decide to joint venture with on a particular project such as a course or new podcast.

 

Solid Relationships

Next up, we have the highest of all relationships – the solid relationship. At this level, not only do full trust and confidentiality exist, but there is a need to give back to the other party if they’ve helped you in some way.

Of course, this is the basis for a long term relationship.

If we were to think of the school analogy, your close friends were (or are still) examples of this! While, in the business world, you’d start new businesses with these folks.

 

Avoid High Maintenance Relationships

When I first started dating Maria I had a very strong feeling of “normality” when we were together. She felt like someone that I had known for a long time.

Society suggests – especially TV – that a normal romantic relationship is something that has a lot of maintenance to it. Drama and fighting is to be expected – not calmly discussing the issues at hand.

The truth is that this shouldn’t be the case in ANY relationship you want to make long term – including romantic relationships!

So how do you know if you’re in a high maintenance relationship?

In his book, High Maintenance Relationships, author Les Parrott talks about 12 different types of people who it would be hard to get along with – especially over a significant amount of time.

  • Critic – constantly complains and gives unwanted advice.
  • Martyr – forever the victim and wracked with self-pity.
  • Wet Blanket – pessimistic and automatically negative.
  • Steam Roller – blindly insensitive to others.
  • Gossip – spreads rumors and leaks secrets.
  • Control Freak – unable to let go and let be.
  • Backstabber – irrepressibly two-faced.
  • Cold Shoulder – disengages and avoids contact.
  • Green Eyed Monster – seethes with envy.
  • Volcano – builds steam and is ready to erupt.
  • Sponge – constantly in need but gives nothing back.
  • Competitor – keeps track of tit for tat.

 

Are you with one of these types of individuals? If so, you might want to move on.

If you wouldn’t be in romantic relationships with someone with one or several of these particular traits, why would you want to be in business with them… or visa versa?

Going from Surface to Solid Relationships

In the past week, I’ve relearned how awkward people can be when it comes to developing real relationships. Whether it’s simple friendships, jv partnerships, or going after a life partner… the goal is to not be a weirdo.

Believe me, I learnt the hard way!

So how do you go from adding a friend on Facebook to making them a good friend, business partner, or building something that could be even more?

Here’s 5 traits of a solid relationship.

 

Mutual Enjoyment

Here’s the truth. Spend time with people who enjoy your presence. If you feel that you’re having to pry and overly try with the relationship, it’s probably not a good foundation and you should move on.

Don’t be an irritant!

 

Respect

What’s the best way to make sure you’re not an irritant?

Be respectful of the other person.

Forget the golden rule of treating people how you’d want to be treated. Instead, treat people like they would like to be treated.

What’s that mean?

Learn how they want to be interpreted. Find out their story. Be curious and let them be the storyteller. Find out where they went to school and for what. If they didn’t go to school, find out what they’ve learned “the hard way”.

If you’re unclear as to how to read a certain topic with them – don’t feel like you have to assume something – this usually works out negatively if you do. No question is dumb. Just say “I’m not sure how to ask this but…” if you’re completely unsure how to ask something.

Have a problem with them? Let them know. Likewise, if they feel like they have a problem with you, they should come to you about it.

Make a point to get to know someone, but not for manipulative purposes. If they tell you something that’s a secret, don’t tell anyone. If they are hesitant in a certain area, learn how to help bring out the best in them through their own permission.

 

Mutual Shared Experiences

There’s a reason why military veterans get along as well as they do even if they didn’t know each other prior to them first getting together.

What’s the reason?

They have shared similar experiences.

From day 1, they’re taught to trust each other to be part of a larger organism. When you count on someone to do a certain action which allows you to do your job, then you’re going to care about that other person more. Cause if they get taken out, then you won’t be able to do what you need to do properly.

Sports players are the same way.

When talking about developing a winning football team, Vince Lombardi said, “The difference between mediocrity and greatness is the feeling these guys have for each other.”

It makes sense. If the line doesn’t do their job and block, then the ball handlers can’t do their jobs. The result is that the ball doesn’t go anywhere.

 

Reciprocity

For the above teams to win, that caring feeling needs to be mutual between teammates – whether on a battlefield with bullets… or on the gridiron.

Right here is how you can tell if a relationship is worth your time to develop. If you feel like everything is running smoothly, then everything is fine.

However, if you feel that the other person is getting a better deal, bring it up with them. If they don’t acknowledge it, then it might be time to move onto another relationship.

If you feel like you’re getting a better deal, then it’s your job to make sure that they’re being evenly compensated.

 

Trust

Trust comes over time and is the result of the previous 4 traits humming along just fine. Don’t forget that intentions don’t really matter when it comes to other people.

It’s all about actions.

When your actions match your words, that’s how you build trust.

Just make sure that those actions are positive and truly helpful to the other party!

 

Action Steps

As you might have realize, relationships are something that I take seriously. There was a time when I wasn’t super great at them – so I made it a point to go out of my way to learn about them. If you want to learn more about building great relationships, I’d check out the book by John Maxwell and Les Parrott 25 Ways to Win with People: How to Make Others Feel Like a Million Bucks

As you probably know, I’m a big fan of John’s and he has ton’s on this topic!

survey research

Why Start with a Guess? – Using Survey Research to 10X Your Business

Recently I posted a survey in the Junto of what members would like to get more from the group. I’m already getting promising results which will help me and the other mods help serve the group better.

On September 9th, 2012, I first learned of how important it is to question end users of whatever it is that you’re making. Since then, I’d like to say that I’ve become pretty proficient at it. After that, it was something that I noticed that many successful courses ask their students to do. It was also something that we implemented during my time as an employee at AMS.

The next day, I wrote about what I learned on the drive home from my uncle’s memorial service. And to this day, I think it was one of the most pivotal days in my development as an entrepreneur. 

Enjoy!


Yesterday as I was coming home from a memorial service for my great uncle Paul Arnold, (Detailed write up can be found in Oberlin College’s Archives. He was a really cool guy if you’re into fine art.) Here’s an example of his work:

survey research

“Friends” – One of Paul Arnold’s wood prints

I decided that I’d go ahead and listen to yet another episode of Pat Flynn’s podcast. I knew when I downloaded it, it had to be a rather long drive because it was an around an hour and twenty minutes long. This is MUCH longer than his usual half an hour versions.

Well, the wait and time into the podcast was definitely worth it. I was exposed to another form of passive income – Software as a Service (SaaS).

 

Why Passive Income?

Passive income, I personally believe, is the goal that many who want to live out their passions should strive for. Otherwise, you get stuck working for each dollar and have to rely on faulty systems when we’re in old age. For many of us who are Generation Xers or younger, I fear that we’re not going to have a great retirement plan that our parents have or had. Nor do we have the loyal companies that will give us great pensions that they had as well. Heck, many of our parents aren’t getting what they were promised 30 years ago!!

So basically, the sooner we start building systems that make money on their own or with little to no help by us, the more comfortable life we’ll live when we’re older AND if we do it while we’re young, the better life we’ll live sooner!

 

What I Obtained from the SPI Podcast Interview:

I learned that there is more to passive money on the web outside of “expert space”. There is also space for web applications. Now, the great thing is that the guy who Pat interviewed started these web applications with no ideas and usually little investment money. Also, most of the development of these projects were outsourced. The guy’s name is Dane Maxwell.

The way Dane developed each one of his 7 companies in his first 6 years of business were very brilliant. I’ll let you listen to the interview for his process.

But what I most admired about Dane, is that once he proved the system of developing these companies and setting them into automatic, he wanted to teach others to do the same. (That’s why he landed on Pat’s podcast, I’m sure!!) And that’s what he’s doing with the program that he mentions on the podcast.

 

Adjustments to My Portfolio

I need to get to know Dane better as well as explore the world of online apps. I also need to use the tools that I already have available to figure out his process for myself. While he does have a program that he’s put together to teach others his tips and tricks, I think that stumbling to figure it out will give me more appreciation for it. It really seems that these online apps can be way more profitable than member sites. However, I still plan on continuing with the development of New Inceptions and it’s magazine (yes, there was a digital magazine for NI!) and potentially look into doing a software solution in the future.

So anyhow, thought I’d go ahead and let you all aware of this great podcast episode. You should definitely listen to it if you’ve ever considered ways of making passive income. Especially if you have any technical experience OR think that you’re techie know how is somehow keeping you from creating passive income for yourself.


Since originally posting this post, I ended up signing up for The Foundation. In fact, it wasn’t too long after I had heard this particular interview. Since the course, I’ve been able to use what I’ve learned from it in many ways outside of building a SaaS based company. I’ve also got placed into a huge network of awesome entrepreneurs – some of which have been on the AoL Podcast.

Below, I’d love to hear from you about your use of surveys in figuring out what your tribe or clients want. Have you used them? What kinds of successes have you had with them? Perhaps you tried doing something without proper research beforehand – how’d it turn out?

Also – we’d love to see you in the Junto! If you have any questions about the Foundation – that’d be a great place to ask!

what is networking

What is Networking: A Way to Get More Stuff Done!

With the recent creation of the Junto on Facebook some members have started calling me “networking machine”. I don’t know about that particular title, but one of my joys is getting people and ideas together to do awesome things!

I guess you could call that networking. And if that’s the case, then yeah – I’m a networker. Or as I would rather call it – a Connector.

In this post originally written in August 14, 2012, I wrote about how anyone can be an effective connector. However, to start being a connector – you have to connect first!

So let’s look at how to do that more effectively in our day to day lives:

Identifying Puzzle Pieces:

Yesterday I was on a call where we were talking about the benefits of partnering with nonprofits to expand business. Normally, in the past, this wouldn’t have made sense to me to spend time doing. Why? Because, most of the nonprofits I’ve known about in the past  were the type of people that are for a Nanny State. They want to take care of people (which, in theory, is great!) but do it on the dime of the taxpayer (not so great!). They live mainly on grants.

While many nonprofits can be described as this, there are many others that actually perform their own fundraising initiatives. Those were the nonprofits we were talking about – and it was interesting to learn how one might leverage people who you know to break into those nonprofits.

And it got me thinking, how do I network now compared to when I was in school? Even in recent years?

When I was in school, I just randomly met people with very little purpose. Nowadays, I’m always playing the role of HR director in my head.

(For what it’s worth, the call was with Mark Boersma and Tom Kunz)

Networking in Our Daily Lives

If you’re looking to get anything done, there is a list of generalized steps that you’re probably going to take whether you know you’re doing it or not:

  1. Plan
  2. Take Action on that Plan
  3. Get Results
  4. Re-evaluate the Plan
  5. Adjust that Action
  6. Get Different Results

Nowhere in those 6 steps did I mention that other people had to be a factor. Here’s the thing. There’s only so many hours in a day, and there’s only so many strengths that you have. If you spend your time working on your weaknesses to get things done and not on your strengths, you’re going to get a lot less done with your time.

Part of the key of being Great is being Effective. If you use Appreciative Inquiry in how you see the world, you see a lot more opportunities – including opportunities with other people.

Not part of a Traditional Organization?

So, what to do if you’re a solopreneur who’s not part of an organization like a Chamber of Commerce or a Rotary group?

Not a big deal – Just get out to other events and network. Get to know people. Build relationships. The more relationships you have, the more people that you can add value to, the more things will work out for you.

Zig Ziglar is well known for saying, “You will get all you want in life if you help enough other people get what they want.”

Start helping others out!

 

Who Are These People?

Generally speaking, I like to network with those that I can work with to get something done together. I feel the more productive people that I have in my life, the more, in return, I can get done. I actively think about and look for those people.

In doing so, I consider personalities, strengths, and weaknesses.

I consider personalities because I want easy people to work with. If you’re a particular type of personality, do you want to have similar people like yourself to work with or someone that might be more of a compliment in skills but you think is a complete ass? While having complementing skills can be useful, in the long run, if the personalities don’t mesh, it’ll have a polarizing effect and potentially kill what you both struggle to build.

As mentioned above, I consider strengths because I need people who fill in for my weaknesses.

But I also consider their weaknesses, because I want to make sure that I can offer them something that they don’t possess. And also, depending on what I’m looking for at the moment, I’ll ask them particular questions which I call key questions.

They can be your Potential Clients too!

These people don’t have to be JUST people you are looking to work with, they can and should include your clients. What kind of clients do you want? Whomever you’re trying to attract, you have to consider what they’re looking for. Do a good job with them, and they’ll recommend you to others!

Also, as a friendly reminder: you’re selling yourself all the time. So make sure you’re making a good first impression of yourself by dressing well everyday.

Just as you would dress up for a job interview, in meeting new friends, or going on a date (which is a form of networking), dress up when you are out and about. You should be prepared to meet that next big client!

At least if you dress well, you have a chance. If you don’t dress your part, you’ll surely miss out!

 

Action Steps:

First of all, join us in The Junto. Networking is the whole point of the group!

Secondly, let me know how you network. What are some of your secrets in making networking sessions effective? Do you have any key things that you’re thinking and/or wanting to know when you’re meeting with people?? I’d love to hear your thoughts below!

 

reading body language

Lisa Mitchell – Becoming Aware of Your Body Posture: Why Reading Body Language and Giving the Right First Impression are Vital to Success (AoL 105)

Whether you’re on a phone, in person, or standing on stage – communication is king. In general, when you think about the word communication, your first thought probably is a vision of someone talking.

I know that’s the case for me.

However, during the time when we’re talking or simply standing still, our body is actually speaking for us as well. In fact, non-verbal communication is often what truly conveys our message more so than our actual words!

In today’s chat with Lisa Mitchell, we find out more about non-verbal communication and how it affects our daily lives as well as our businesses. We also get into why authenticity is so important in today’s world, and we even get into why body language needs to be part of the next generation of online dating.

 

SPECIFICALLY, YOU’LL FIND OUT MORE ABOUT:

  • Why did Lisa leave behind a career as a coffee house owner to pursue her current career? 10:03
  • Why was the underlying reason she struggled with her first business? 14:47
  • What was her “aha moment” when she realized that she wanted to help people communicate better? 18:56
  • What are some ways that a person can manage their first impression a bit more? 26:41
  • What are the three parts of nonverbal communication? 31:31
  • Why does Lisa believe that the market demands authenticity from their experts? 36:32
  • When it comes to body language, how does being aware of your decoding process help? 39:36
  • What are some of the common conflicts and trends Lisa has seen between Millennials and Corporate? 46:41
  • What got her started helping people in romantic relationships as well? 51:17
  • How are some common problems that young professionals have when it comes to dating? 57:08
  • What does Lisa think the next big thing in online dating is? 1:01:13
  • How can someone plan for a good first impression? 1:04:06
  • What does Lisa have coming up to look forward to? 1:06:07
  • Who are three influencers that has helped her get to where she is today? 1:07:53
  • What’s here least favorite social custom? 1:12:12
  • What kind of advice does she hear parents giving kids that she’d call BS on? 1:14:25
  • How can someone be a difference maker in their community? 1:18:01
  • … and MUCH more!

Right click here and save-as to download this episode to your computer.

ITEMS and PEOPLE MENTIONED IN THIS EPISODE:

SHOW NOTE EXTRAS:

Be a human lie detector:

Own the Room (pt1):

Own the Room (pt2):

Avoid the Question Inflection (Don’t be a valley girl!):

What does LeBron’s post-shot behavior mean?:

Thanks for Listening!

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